Shipping policy
We want every order to arrive looking and tasting exactly as it left our kitchen — beautiful, intact, and ready to delight.
How We Ship All orders are shipped via FedEx or USPS. Every package leaves our facility in perfect condition and is packed with the care your order deserves.
Shipping Chocolate — The Warm Weather Reality Chocolate and heat are not friends. When shipping to warm weather locations where temperatures exceed 70°F, we add a $5.00 surcharge to cover the cost of cooling and insulating your shipment so it arrives in the condition it deserves. If your order requires air shipping due to weather conditions, we'll reach out to you directly before processing.
A Few Things Outside Our Control We take enormous pride in getting your order to you perfectly — but once it leaves our hands, some things are in the carrier's hands, not ours. We are not responsible for:
- Delays, extra charges, or damages resulting from an incorrect address provided at checkout — please double-check your shipping details before placing your order
- Delivery timing or missed deliveries if no one is available to receive the package
- Orders sent in good faith that are refused at delivery, unless the exterior packaging shows clear evidence of severe damage noted with the carrier at time of refusal
- Delays or non-delivery caused by exceptional weather conditions or circumstances beyond the carrier's control
Questions About Your Order? If something doesn't seem right when your package arrives, please reach out to us. We stand behind every product we make and we'll always do our best to make it right.